Curbside Pick-Up

Please read carefully and review the full guidelines
 
The Bella Vista Public Library will begin offering curbside pick-up Monday, May 18th. Our curbside pick-up has been designed to protect the health and safety of our patrons and staff. We ask that you carefully review the following information and procedures for the service. 
 
Download PDF Copy of Procedures
 
 
Curbside Pick-Up Information
 
 
  • In order to reserve and pick up items, you must be in good standing and have an active card with the library
  • A patron may only have up to 5 holds at a time
  • Only books, DVDs, and CDs/Audiobooks may be checked out
  • All items will have a 3 week loan period, including DVDs
  • To request an item you may use the Place a Hold function on our catalog, e-mail the library at library@bellavistaar.gov, or call us during pick-up hours at 479-855-1753
  • The library will notify you when your items are ready. Just because you have placed a hold does not mean that your materials will be immediately ready. Please wait until you have been notified by the libary to come pick up your materials.
 

 

Curbside Pick-Up Procedures
 
 
How to Pick-Up Your Materials When They Are Ready
 
 
 Pick-Up Hours
Monday-Thursday
10:00 a.m. -- 2:30 p.m.
  • Our pick-up process works much like a standard drive-thru
  • After the library has notified you that your request is ready, you may drive up to the library and under the awning
  • You may temporarily park in this area to pick up your request from the outside tables
  • Only one patron at a time may approach the table to retrieve their bag
  • If a library staff member is putting new requests on the table or another patron is at the table, we ask that you remain in your car until they are gone
  • Each bag is labeled for the patron who requested it. Look for your name and the last 4 digits of your library card number attached to your bag. You don’t want to take the wrong one!
  • You may pick up your request anytime between 10:00 a.m. - 2:30 p.m. Monday – Thursday
  • After you have been notified that your request is ready, you have until the Thursday of that week at 2:30 p.m. to pick up your bag
  • After Thursday at 2:30 p.m. of each week, all requests not claimed will be checked in and re-shelved
  • You are responsible for the materials checked out to your account
  • All returns MUST be placed in the book drop, NOT on the tables
  • We are unable to accept book donations at this time